Privacy Policy

PRIVACY POLICY

Privacy notice for Rowe Accountancy and Tax Solutions

Rowe Accountancy and Tax Solutions takes the protection of your privacy very seriously.  We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.

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How do we collect information from you?

We obtain information about you when you engage us to deliver our services.

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage us to deliver.  The personal information we collect may include: your name; date of birth; address; telephone and mobile number(s), email addresses; your Unique Tax Reference (UTR) number; your National Insurance number, bank account details.

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How is your information used?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

· verify your identity where this is required

· prevent and detect crime, fraud or corruption

· understand your needs and how they may be met

· maintain/update our records in accordance with applicable legal and regulatory obligations

· process financial transactions

· contact you by post, email or telephone
 

We are required by legislation, other regulatory requirements and our insurers to retain your data where we have ceased to act for you.  The period of retention required varies with the applicable legislation but is typically five or six years.  To ensure compliance with all such requirements it is the policy of the firm to retain all data for a period of seven years from the end of the period concerned.

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Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

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Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to process payroll or basic bookkeeping.  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

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How you can access and update your information

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information Rowe Accountancy and Tax Solutions holds about you.

​Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Your data will be processed in the UK. 

Your choices

We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further.  If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.

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Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold. 

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

· you consider that we no longer require the information for the purposes for which it was obtained

· you have validly objected to our use of your personal information - see ‘Objecting to how we may use your information’ below

· our use of your personal information is contrary to law or our other legal obligations

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data.  Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

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Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. 

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Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given. 

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Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

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Changes to our privacy notice

We keep this privacy notice under regular review Paper copies of the privacy notice may also be obtained from our office.

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This privacy notice was last updated on 3rd April 2019.

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Contact information

Rowe Accountancy and Tax Solutions

Chartered Certified Accountants

22 Fore Street

Camelford

Cornwall

PL32 9PG

Email: robrowe22fs@gmail.com

Tel: 01840 938118

Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

Fax: 01625 524 510

Website: https://ico.org.uk/concerns